*Important Notes:

•Delivery times are estimates only and do not include customs
clearance delays (common for international orders).

•Unforeseen events—such as inclement weather (e.g., winter storms), postal service disruptions, or global logistics issues—may extend delivery times. We will notify you of significant delays via email.*

5. Import Taxes & Duties

5.1 Hong Kong Orders

Orders placed within Hong Kong are exempt from import duties or customs fees, as they are considered domestic shipments.

5.2 International Orders

For orders shipped outside Hong Kong, all applicable import duties, customs fees, and clearance charges are the responsibility of the buyer. These charges are levied by the customs authorities of your country and are calculated based on the order amount, product type, and local regulations. 

•Attiredro has no control over these fees and cannot predict their exact amount. We recommend contacting your local customs office before ordering to understand potential costs.

•Customs forms (e.g., commercial invoices) will include the order’s declared value (based on your purchase price) to facilitate clearance. Please provide a valid phone number during checkout—this will be added to the commercial invoice, allowing customs to contact you if needed (e.g., for additional documentation).

Important Note: Most carriers will hold packages for 5-7 days after arrival; ignoring customs requirements may result in the package being returned without a refund.

6. Damaged or Lost Shipments

6.1 Liability

Attiredro is not liable for products that are damaged, lost, or delayed during transit, as these issues fall under the carrier’s responsibility.

6.2 What to Do If Your Order Is Damaged

If you receive a damaged package or damaged ski gear (e.g., a cracked ski helmet, torn ski boot), follow these steps immediately:

1.Save all packaging materials (boxes, bubble wrap, labels) and the damaged item—carriers require these for claims.

2.Take photos of the damaged packaging and item (close-ups of defects, shipping labels, and overall condition).

3.Contact the carrier directly to file a claim. Use the tracking number from your shipping notice to reference your order.

4.Notify Attiredro via email ([email protected]) with your order number, photos of the damage, and a copy of your carrier claim confirmation. We can assist with providing additional documentation (e.g., proof of purchase) if needed.

Note: Do not discard damaged items or packaging before filing a claim—this may invalidate your request.

7. Holiday Shipping

During major holidays (e.g., Christmas, New Year’s, Thanksgiving), carriers often experience delays. We recommend ordering at least 2 weeks before your intended use date for Standard Shipping, or 1 week for Expedited Shipping, to account for holiday bottlenecks.

8. Contact Us

If you have questions about your order’s shipping status, rates, or customs clearance, please contact our support team:

•Email: [email protected]

We aim to respond to all shipping inquiries within 24 business hours.