1. Eligibility Period

•Returns & Exchanges: We only accept requests for returns or exchanges within 14 calendar days of the order’s delivery date (confirmed via shipping carrier tracking or delivery confirmation). For international orders, note that transit times may be longer—we recommend initiating requests as soon as you receive the item to avoid missing the window.

•Defective Items: Any items received with defects (e.g., manufacturing flaws, missing parts, or damage) must be reported to our team within 2 calendar days of delivery, regardless of your location. Failure to report defects within this window may affect your eligibility for a free replacement or refund.

2. Return & Exchange Conditions

To qualify for a return or exchange (domestic or international), items must meet all of the following criteria:

•Tags & Packaging: All original tags, labels, and packaging (e.g., dust bags, boxes, or tissue paper) must remain intact and unaltered. Returns will be declined if tags are damaged, removed, or replaced.

•Item Condition: Items must be returned in their original, unused, and unwashed condition—free from stains, odors, scratches, or signs of wear. Alterations (e.g., tailoring, embroidery) will void eligibility.

•Proof of Purchase: A valid order number (found in your confirmation email or account) is required for all requests.

We reserve the right to inspect all returned items and decline requests that do not meet these conditions or exceed the eligible timeframe.

3. Returns Liability

3.1 Domestic Orders

•Transit Risks: Use a trackable shipping service (e.g., UPS, FedEx, USPS) and insure high-value items—we cannot process refunds for lost or damaged packages in transit. File claims directly with the courier for transit issues.

3.2 International Orders

International returns require additional considerations due to cross-border logistics:

•Eligibility: Only items shipped to countries where Attiredro operates (listed on our website’s “Shipping Destinations” page) are eligible for returns. Returns from unapproved countries will be rejected and may not be returned to you.

•Shipping Requirements:

◦Use a trackable, international courier (e.g., DHL, UPS International, FedEx International) with end-to-end tracking. Untracked packages may be lost and will not be processed.

◦Clearly label the package with the return authorization (RA) number (provided by Customer Care) and our international return warehouse address (shared upon request).

•Costs & Duties:

◦You are responsible for all international return costs, including fuel surcharges, handling fees, and any applicable taxes. These costs are non-refundable.

◦Import Duties & Taxes: When returning items to our international warehouse, you may be required to pay import duties or taxes to the destination country. These fees are your responsibility—we cannot cover or refund them. Failure to pay these fees may result in the package being abandoned or returned to you.

•Transit Timelines: International returns typically take 7–14 business days to reach our warehouse (depending on your location). We recommend initiating requests early to account for this delay.

4. How to Initiate a Return or Exchange

4.1 Contact Customer Care

Email our team at [email protected] with the subject line:

◦Domestic: “Return/Exchange Request – [Order Number]”

◦International: “International Return/Exchange Request – [Order Number] + [Country]”

Our team is available Monday–Friday, 9 AM–5 PM and will respond within 24 Hours.

4.2 Provide Required Details

◦Full name, order number, and shipping address (including country for international orders).

◦Description of the issue (e.g., “defective seam”, “wrong size,” “exchange for black”).

◦For defective items: 2–3 high-resolution photos of the defect.

◦For international orders: Confirm your country of residence (to share the correct return warehouse address).

4.3 Receive Instructions

We will send you:

◦A unique RA number (mandatory for all returns—write it on the package).

◦Domestic: Local return warehouse address.

◦International: Country-specific return warehouse address and customs documentation tips (e.g., how to complete a commercial invoice).

4.4 Ship the Item

Pack securely with original tags/accessories, include a copy of your order confirmation (or note with order/RA number), and ship via a trackable service.

Note: Unauthorized returns (without an RA number) will be delayed or rejected—this applies to both domestic and international shipments.

5. Order Cancellations

We process orders immediately upon submission. As a result:

•We cannot cancel, edit, or add items to an order after it has been placed (domestic or international).

•For international orders, if you no longer want the item, you may refuse delivery (subject to your country‘s customs rules) or initiate a return once you receive the package (per our return conditions). Refusing delivery may still result in you being liable for import duties/taxes incurred.

6. Refund Process

6.1 Domestic Orders

•Timing: Refunds are issued to the original payment method within 10 working days of warehouse inspection. Peak periods (sales, holidays) may extend this to 15 working days.

•Amount: Full purchase price is refunded for eligible returns. Original shipping costs are only refunded if the return is due to our error.

6.2 International Orders

•Timing: Due to cross-border banking delays, refunds for international orders take 15–20 working days to reach the original payment method (after warehouse inspection).

•Amount: Full purchase price (excluding duties, and taxes) is refunded for eligible returns. We cannot refund duties/taxes paid to your country’s customs authority.

•Currency: Refunds are issued in the original payment currency (e.g., EUR if paid in EUR). Exchange rate fluctuations at the time of refund may result in slight differences in the amount received (this is beyond our control).

7. Late or Missing Refunds

If you have not received your refund:

7.1 Domestic: Check your bank/payment provider‘s transaction history (refunds may be labeled “Attiredro Refund”).

7.2 International: Allow an extra 5–7 working days for cross-border processing. Contact your bank to confirm if there are holds on international refunds.

7.3 Follow-Up: If no refund is received after the above timelines, email [email protected] with your order number, RA number, and return tracking number.

8. Faulty or Wrong Items (Domestic & International)

•Free Replacements: For defective or incorrect items (e.g., wrong size/color), we offer free replacements (if in stock) or full refunds—including return shipping costs (domestic) or international return shipping costs.

•International Resolution: For international orders, we may ship the replacement directly to you (waiving international shipping costs) or arrange for a refund. To qualify:

◦Report the issue within 2 days of delivery.

◦Provide photos of the item, defect, and original packaging.

◦Ship the faulty/wrong item back to the designated international warehouse (we cover return shipping costs via a prepaid label, if available in your country).