1. Products

Q1: How do I know which size ski boots to buy?
A: For ski boots, we provide a size guide based on foot length. If you’re unsure, email our team with your measurements—we’ll recommend the best fit!

Q2: Are your ski products waterproof?
A: Yes, most of our ski gear is designed with waterproof materials and sealed seams to keep you dry. Check the product description for specific details.

Q3: Can I see more photos of a product (e.g., different angles or colors)?
A: Absolutely! Each product page includes multiple photos, including close-ups of features and images of all available colors.

Q4: Are your products suitable for beginners or only advanced skiers?
A: We cater to all skill levels!

2. Placing an Order

Q1: How do I add items to my cart?
A: On any product page, select your size/color, then click “Add to Cart.” You’ll see a confirmation pop-up, and the item will appear in your cart (icon in the top-right corner of the website).

Q2: Can I save items in my cart for later?
A: Yes! If you’re not ready to buy, items stay in your cart for 30 days (as long as they’re in stock). For longer storage, create an account and click “Save for Later” under the item in your cart—they’ll be stored in your “Wishlist” indefinitely.

Q3: Can I add multiple quantities of the same item?
A: Yes. In your cart, use the “+” and “-” buttons next to the item to adjust quantities. Note that some products have limits (e.g., 5 per customer) to prevent stock hoarding.

Q4: Can I cancel or change my order after placing it?
A: We process orders quickly (within 1–3 business days), so cancellations or changes (e.g., size, shipping address) are only possible if we haven’t shipped your order yet. Contact us immediately at [email protected] with your order number—we’ll do our best to assist, but we can’t guarantee changes once processing is complete.

Q5: What if an item in my order is out of stock after I placed it?
A: Rarely, items sell out between order placement and processing. If this happens, we’ll email you to:
•Offer a full refund for the out-of-stock item.
•Suggest a similar in-stock alternative (with your approval).
•Wait for the item to restock (we’ll provide an estimated date).

Q6: Do I need an account to place an order?
A: Yes, creating an account lets you track orders, save addresses, and access your wishlist more easily.

3. Checkout & Payment

Q1: Is my payment information secure when using PayPal?
A: Yes. All PayPal transactions are protected with advanced encryption and fraud prevention technology. When you pay with PayPal, your financial information is never shared with us. We do not store or have access to your card or bank details.

Q2: Why was my PayPal payment declined?
A:

PayPal payments may be declined for several reasons, including:
• Insufficient balance in your PayPal account or linked card/bank.
• Incorrect or outdated payment information in your PayPal account.
• PayPal or your bank temporarily limiting the transaction for security reasons.
• Regional or currency restrictions set by PayPal or your bank.

Please try again, use a different funding source within PayPal, or contact PayPal or your bank for further assistance.

Q3: Do you charge sales tax?
A: No sales tax will be charged on this order. Import taxes, customs duties, and other applicable fees for international orders are typically the responsibility of the buyer; please refer to local customs regulations for specific details.

Q4: Can I use multiple discount codes on one order?
A: No—only one discount code (e.g., promo codes, coupons) can be applied per order. During checkout, enter the code in the “Discount Code” box and click “Apply” to see the reduced total.

4. Shipping & Returns

Q1: Can I speed up the processing of my order?
A: We apologize, but we cannot prioritize individual orders. To ensure timely delivery, we recommend placing your order as early as possible, especially during peak seasons.

Q2: Will I be notified if my delivery is delayed?
A: Yes. If we anticipate significant delays (e.g., due to carrier issues or weather), we’ll notify you via email with updated timelines.

Q3: Can I request a specific delivery time (e.g., weekends) for my package?
A: Delivery times are determined by the courier and depend on their service schedules. While we can’t guarantee a specific time or weekend delivery, you can check the courier’s tracking information for estimated delivery windows. Some couriers offer paid options to schedule deliveries for weekends or specific time slots—you can explore these on their website using your tracking number.

Q4: I bought Attiredro ski goggles while skiing abroad. After returning home, I realized they didn’t fit. Can I return or exchange them?
A: Of course! As long as your order complies with our international return policy—for example, if you submit your request within 14 days, and the ski goggles are unused and in their original packaging and with tags intact—you can still apply for a return or exchange, even if you have already returned to your home country. However, please note that you must use a qualified, trackable international courier service to send the product back to our designated international warehouse.

Q5: How long will it take to receive the return address after I submit an international return?
A: Our team will respond within 24 hours (Monday-Friday, 9 AM – 5 PM) after receiving your international return request email. This email will include a Return Authorization (RA) number and the return warehouse address for your country. If you haven’t received a response after this time, please check your email address or spam folder. You can also contact us again and provide your order number and request date for tracking purposes.